Results-driven professional passionate about Client Satisfaction & Tech Solutions | Ahmedabad, Gujarat, India
Results-driven Customer Technical Support Specialist with 4+ years of expertise in technical troubleshooting, customer service, and data operations. Proven track record of delivering exceptional client experiences, optimizing workflows through AI-driven automation, and exceeding service targets in fast-paced environments.
Acted as a liaison between law firms and healthcare institutions to facilitate efficient and timely retrieval of patients' medical records for legal cases.
Monitored system performance and ensured secure access through access control policies. Assisted users with technical concerns.
Served as the first point of contact for customer queries and issue resolution. Handled escalated complaints.
Generative AI Mastermind
Outskill
Prompt Engineering & Programming with OpenAI
Certification Detail
CompTIA IT Operations Specialist (CIOS)
Includes A+, Network+, STRATA
AI Workplace Proficiency
Super AI Human Academy
Microsoft Certified: Azure AI Fundamentals
Certification Detail
Certified Secure Computer User (CSCU)
EC-Council
ISBM University